Legal & Privacy
Terms &
Conditions
These Terms and Conditions apply to your use of the Leadfully website and to any services, programs or engagements provided by Leadfully.
01
Acceptance of Terms
These Terms and Conditions apply to your access to and use of the Leadfully website and to any services, resources, programs, workshops, coaching sessions, consulting engagements or other deliverables provided by Leadfully, unless a separate written agreement expressly states otherwise.
By accessing our website, booking a consultation, purchasing a service, attending a session, downloading a resource or otherwise engaging with Leadfully, you agree to be bound by these Terms. If you engage Leadfully on behalf of an organisation, you confirm that you have authority to bind that organisation. If you do not agree with these Terms, you should not use our website, download our materials or engage our services.
02
About Leadfully
Leadfully provides executive coaching, leadership development, organisational development, career coaching, HR advisory and related consulting services. Our work is designed to support self-awareness, leadership capability, career clarity, team effectiveness, organisational performance and practical development outcomes.
References to "Leadfully", "we", "us" or "our" mean Leadfully and, where relevant, its owner, employees, contractors, facilitators, consultants and authorised representatives.
Contact
Email: paulette@leadfully.com
03
Services We Provide
Leadfully services may include, but are not limited to:
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Individual executive coaching and leadership coaching
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Career coaching, strengths-based coaching and development planning
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Leadership development programs, workshops and facilitation
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Team coaching, team effectiveness programs and group development sessions
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Organisational development consulting, HR advisory, talent, learning and capability support
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Gallup CliftonStrengths or similar assessment debriefs, where applicable
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Downloadable resources, tools, templates, guides and website content
The exact scope, inclusions, fees, timeframes, deliverables and any special conditions will be confirmed in a proposal, quotation, booking confirmation, statement of work, service agreement or written email confirmation.
04
Coaching and Consulting Boundaries
Leadfully provides professional coaching, leadership development and organisational advisory services. We do not provide medical, psychological, psychiatric, legal, accounting, tax, financial, migration or therapeutic services. Our coaching is not a substitute for professional medical, mental health, legal, financial or other regulated advice. You are responsible for obtaining appropriate professional advice where required.
Coaching and consulting outcomes depend on many factors, including your participation, honesty, preparation, decision making, workplace context, implementation, leadership support and external business conditions. We do not guarantee any particular promotion, employment outcome, revenue result, business result, performance rating, behavioural change, team result or organisational outcome.
05
Client Responsibilities
You agree to:
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Provide accurate, complete and timely information
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Participate in sessions respectfully, honestly and in good faith
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Complete any agreed preparation, reflection, actions or follow-up work where reasonably required
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Ensure that any organisational information you share with us is authorised to be shared
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Make your own decisions and remain responsible for actions taken during or after the engagement
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Ensure your use of Leadfully materials complies with applicable laws, workplace policies and third-party rights
06
Employer-Sponsored or Organisation-Funded Coaching
Where coaching, workshops or consulting are arranged or paid for by an employer or organisation, Leadfully may agree objectives, attendance requirements, reporting scope and commercial terms with that organisation.
Unless otherwise agreed in writing, individual coaching conversations remain confidential between the participant and Leadfully. Leadfully may provide high-level progress updates to the sponsoring organisation, such as attendance, participation, themes, agreed development areas or completion status, but will not disclose detailed personal coaching content without the participant's consent, except where required by law or where there is a serious risk of harm, misconduct or safety concern.
The sponsoring organisation remains responsible for employment decisions, HR processes, disciplinary matters, workplace investigations, performance management and compliance with employment law.
07
Bookings, Sessions and Delivery
Services may be delivered in person, online, by phone, by video conference, through workshops, through written resources or through another agreed format. Session times are reserved for you. You are responsible for attending on time and ensuring you have a suitable environment, internet connection, device, privacy and any required materials. If you are late, the session may still finish at the scheduled time.
Leadfully may reasonably change a facilitator, coach, format or delivery method where required, provided the service remains materially consistent with what was agreed.
08
Cancellations, Rescheduling and No-Shows
Unless a separate written agreement says otherwise:
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Individual coaching sessions require at least 48 hours notice to cancel or reschedule
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Workshops, facilitation sessions and group programs require at least 7 business days notice to cancel or reschedule
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Late cancellations, non-attendance or no-shows may be charged in full
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Where significant preparation, customisation, venue, travel or third-party costs have been incurred, those costs may be payable even if the session is cancelled or postponed
Leadfully will act reasonably where illness, emergency or genuine unforeseen circumstances occur, but reserves the right to protect booked time and committed resources.
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Fees, Invoicing and Payment
Fees will be set out in the relevant proposal, quotation, booking confirmation, invoice, statement of work or written agreement. Unless otherwise stated, fees are quoted in Australian dollars and are exclusive of GST where GST applies.
Payment terms will be stated on the invoice or agreed in writing. Where no payment term is stated, payment is due within 7 days of invoice date. Leadfully may require payment in advance, a deposit, staged payments or payment before the release of deliverables. We may suspend services where invoices are overdue.
You are responsible for any bank fees, payment processing fees, chargeback fees, travel costs, accommodation costs, venue costs, assessment costs, materials costs or third-party costs that are agreed or reasonably incurred in connection with the services.
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Refunds and Consumer Guarantees
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, fees are non-refundable once work has commenced, a session has been delivered, a place has been reserved, materials have been provided, or preparation work has begun. This does not limit any non-excludable rights you may have under Australian Consumer Law.
Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to supplying the relevant services again or paying the cost of having the services supplied again.
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Intellectual Property
All intellectual property in Leadfully materials remains owned by Leadfully or its licensors. This includes frameworks, methodologies, workshop designs, coaching tools, templates, guides, slides, handouts, workbooks, reports, website content, resources, graphics, branding and other materials created or supplied by Leadfully.
Subject to full payment, Leadfully grants you a limited, non-exclusive, non-transferable licence to use the materials provided to you for your own internal personal, professional or organisational development purposes. You must not copy, reproduce, share, publish, adapt, sell, license, train others using, upload to AI tools, distribute or commercially exploit Leadfully materials without our prior written consent.
You retain ownership of information, documents, branding and materials you provide to Leadfully. You grant Leadfully permission to use those materials only to perform the agreed services.
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Confidentiality
Leadfully will take reasonable steps to keep confidential information you provide to us confidential and will use it only for the purpose of delivering services, managing the client relationship and meeting legal or professional obligations.
Confidentiality does not apply to information that is public, already known to us, independently developed, authorised for disclosure, required to be disclosed by law, or required to be disclosed to prevent serious risk of harm, safety concern, unlawful conduct or serious misconduct.
You agree to keep confidential any non-public information, pricing, proposals, methodologies, materials and business information provided by Leadfully.
13
Privacy
Leadfully may collect and use personal information to provide services, manage bookings, communicate with you, issue invoices, deliver resources, maintain records, improve our services and comply with legal obligations.
Personal information may include your name, contact details, role, organisation, professional background, coaching goals, assessment results, session notes, feedback, payment details and communications with us. We will handle personal information in accordance with our Privacy Policy, where applicable.
You should not provide sensitive personal information unless it is relevant to the services and you consent to us handling it for that purpose.
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Assessments and Third-Party Tools
Leadfully may use third-party tools or assessments, such as Gallup CliftonStrengths, survey tools, video conferencing platforms, payment systems, website platforms or document sharing systems. Your use of third-party tools may be subject to their own terms, privacy policies, fees and technical requirements.
Leadfully is not responsible for third-party platform outages, changes, errors, data practices or service failures outside our reasonable control.
15
Website Content and Downloadable Resources
Website content, articles, guides, playbooks, videos, social media content and downloadable resources are provided for general information and education only. They are not tailored advice and should not be relied on as a substitute for professional advice specific to your circumstances.
We may update, remove or change website content at any time without notice. We do not guarantee that the website will be uninterrupted, secure or free from errors, viruses or harmful components.
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Testimonials, Case Studies and Marketing
Leadfully will not publish your name, organisation name, testimonial, identifiable feedback, logo or case study without your consent. Where feedback is anonymised and does not identify you or your organisation, Leadfully may use it for service improvement and marketing purposes unless you ask us not to.
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Conduct and Respectful Engagement
Leadfully is committed to respectful, safe and professional engagement. We may refuse, suspend or terminate services where a person behaves in a way that is abusive, threatening, discriminatory, unsafe, unlawful, dishonest, harassing or inconsistent with a professional coaching or consulting relationship.
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Limitation of Liability
To the maximum extent permitted by law, Leadfully is not liable for indirect, incidental, special, consequential or economic loss, including loss of profit, loss of revenue, loss of opportunity, loss of goodwill, reputational damage, loss of data or business interruption arising from or connected with the services, website or materials.
To the maximum extent permitted by law, Leadfully's total aggregate liability for any claim arising from or connected with the services, website, materials or these Terms is limited to the fees paid by you to Leadfully for the specific service giving rise to the claim in the three months before the claim arose. This limitation does not apply to liability that cannot be excluded or limited by law.
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Indemnity
You agree to indemnify Leadfully against loss, damage, cost, expense or claim arising from your breach of these Terms, misuse of our materials, unlawful conduct, unauthorised disclosure of confidential information, infringement of third-party rights, or reliance on our services in a way that goes beyond the agreed scope.
20
Termination
Either party may terminate an engagement in accordance with the notice period or termination rights stated in the relevant proposal, statement of work, service agreement or written confirmation.
Leadfully may suspend or terminate services immediately if you fail to pay amounts due, materially breach these Terms, behave inappropriately, create a safety risk, misuse our intellectual property, or request work that is unlawful, unethical or outside Leadfully's professional boundaries.
On termination, you must pay all fees and expenses incurred up to the termination date, including any non-cancellable third-party costs and preparation work already performed.
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Force Majeure
Leadfully is not liable for delay or failure to perform where caused by events beyond our reasonable control, including illness, accident, family emergency, natural disaster, extreme weather, pandemic, government action, industrial disruption, power outage, technology failure, internet outage, venue issue or third-party platform failure.
22
Changes to These Terms
Leadfully may update these Terms from time to time. The updated version will apply from the date it is published on our website or otherwise provided to you. For existing paid engagements, material changes will not apply retrospectively unless agreed or required by law.
23
Governing Law and Dispute Resolution
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
Before commencing formal proceedings, the parties agree to attempt to resolve any dispute in good faith by written notice, discussion and, where appropriate, mediation. Nothing prevents either party from seeking urgent injunctive relief or taking action to recover unpaid fees.
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Contact us
Questions about these Terms should be directed to: