Legal & Privacy

Privacy
Policy

Leadfully respects your privacy and is committed to protecting the personal information you provide to us.

01 Who this policy applies to

By using our website, making an enquiry, engaging our services or otherwise providing personal information to us, you agree to the collection and handling of your personal information in accordance with this Privacy Policy.

Important: This Privacy Policy is intended as a practical website policy for Leadfully. It should be reviewed by a qualified Australian lawyer if Leadfully's services, technology platforms, client reporting model, cross-border data handling or regulatory obligations change.

02 Personal information we may collect

The types of personal information we may collect include:

Name, job title, organisation, email address, phone number and other contact details
Information you provide when you make an enquiry, book a consultation, complete a form or engage our services
Billing, payment and administrative information
Communications, notes and information shared during coaching, consulting, workshops or leadership programs
Feedback, survey responses and assessment-related information where relevant
Information about your role, work history, career goals, leadership challenges, strengths, development areas, workplace relationships or professional circumstances
Website usage information, including IP address, browser type, device information, pages viewed and general analytics data

We only collect information that is reasonably necessary for our business activities and the services we provide.

03 Sensitive information

Leadfully does not seek to collect sensitive information unless it is reasonably necessary for the services being provided and you have consented, or where the law otherwise permits or requires us to do so.

Sensitive information may include information about health, wellbeing, psychological state, diversity, cultural background, workplace issues or other sensitive personal matters that may arise in a coaching, leadership development or HR consulting context.

Where sensitive information is collected, we will handle it with a higher level of care and only use it for the purpose for which it was provided or as otherwise permitted by law.

04 Personal information we may collect

We may collect personal information directly from you when you:

Contact us by phone, email, website form, social media or other communication channels
Book or attend a consultation, coaching session, workshop or program
Complete questionnaires, surveys, assessment tools or feedback forms
Subscribe to updates, resources or newsletters
Engage Leadfully to provide services
Otherwise provide information to us during the course of our relationship

We may also collect information from third parties where appropriate, including employers, organisations engaging Leadfully on behalf of participants, referral partners, professional advisers, publicly available sources or technology platforms used to deliver our services.

Where an organisation provides information about a participant, we expect that organisation to have the appropriate authority or consent to share that information with us.

05 How we use personal information

Leadfully may use personal information to:

Respond to enquiries and communicate with you
Provide executive coaching, leadership development, organisational development and HR consulting services
Design, deliver and improve programs, workshops, resources and services
Manage bookings, administration, invoicing and client relationships
Understand client needs and tailor our services
Provide reports, summaries or feedback where this forms part of an agreed service
Send relevant updates, resources, invitations or marketing communications
Maintain business records and comply with legal, accounting and regulatory obligations
Protect our rights, business, website, systems and users
Improve our website, content and service experience

We will not use personal information for a purpose unrelated to the reason it was collected unless you have consented, you would reasonably expect us to use it for that purpose, or the law permits or requires us to do so.

06 Coaching confidentiality

Leadfully understands that coaching and leadership development discussions may involve personal, professional or sensitive matters. Information shared during coaching sessions is treated as confidential, except where:

You consent to disclosure
Disclosure is required by law
There is a serious risk to health, safety or wellbeing
Disclosure is necessary to protect Leadfully's legal rights
Disclosure is necessary to obtain professional legal, accounting, insurance or risk advice
Disclosure forms part of an agreed reporting arrangement with an organisation that has engaged Leadfully

Where Leadfully is engaged by an employer or organisation to provide coaching, leadership development or consulting services, we may provide agreed high-level updates, attendance information, program progress, themes or outcomes. We do not disclose detailed personal coaching conversations to an employer or third party unless this has been agreed with you or is required by law.

07 Disclosure of personal information

Leadfully does not sell personal information. We may disclose personal information to:

Service providers who assist us with business operations, including website hosting, email, CRM, booking systems, payment processing, cloud storage, accounting, legal, IT support and analytics
Professional advisers, including lawyers, accountants, insurers and consultants
Organisations that have engaged Leadfully to provide services, but only to the extent reasonably necessary and consistent with the agreed service
Regulators, courts, government agencies or law enforcement bodies where required by law
Any other person or organisation where you have consented

Where we use third-party service providers, we take reasonable steps to ensure they handle personal information appropriately and only for the purpose of providing services to Leadfully.

08 Overseas disclosure

Some of the technology providers we use may store or process information outside Australia. Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure the information is handled in a manner consistent with this Privacy Policy and applicable privacy laws.

09 Website, cookies and analytics

Our website may use cookies, analytics tools and similar technologies to help us understand how visitors use the site, improve functionality and measure performance. Information collected may include device information, browser type, IP address, pages visited, time spent on pages and general usage patterns.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

10 Marketing communications

We may use your contact details to send you updates, resources, event invitations, insights or information about Leadfully services that may be relevant to you. You may opt out of marketing communications at any time by using the unsubscribe function where available or by contacting us directly.

We will not send you marketing communications where you have opted out, unless the communication is required for an existing client, contractual, administrative or legal purpose.

11 Data security

Leadfully takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure technology platforms, password protection, access controls, confidentiality practices, secure document storage, limited access to personal information and appropriate business processes.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us online.

12 Data breaches

If Leadfully becomes aware of a suspected data breach involving personal information, we will assess the incident and take reasonable steps to contain the breach, reduce potential harm and comply with any applicable legal notification obligations.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach.

13 Data retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage client relationships, comply with legal and accounting obligations, resolve disputes and maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it.

14 Access and correction

You may request access to personal information we hold about you. You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

We may need to verify your identity before responding to an access or correction request. In some circumstances, we may refuse access or correction where permitted by law, but we will explain the reason where it is reasonable to do so.

15 Complaints

If you have a concern about how Leadfully has handled your personal information, please contact us first so we can review and respond to your concern. We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

16 Third-party links

Our website may contain links to third-party websites, resources or platforms. Leadfully is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

17 Children and young people

Leadfully's services are intended for adults and professional audiences. We do not knowingly collect personal information from children under 18 unless it is necessary for a specific service and appropriate consent has been obtained from a parent, guardian or authorised person.